How we handle the technology you may use in your application.

Appcues makes it easy to create, deploy, and manage in-product Experiences. We are built for browser-based web applications as well as your native mobile applications and rely on JavaScript to show the Experience. We also support Native mobile applications and some mobile cross-platform frameworks.

We are aware that every product is architected uniquely and our goal is to support all common technologies. However, check out the items below to help ensure a successful implementation of Appcues.

If you would like to discuss your framework, feel free to contact us.

What frameworks can you build Experiences in?

Appcues fully supports JavaScript web application frameworks. This includes (but is not limited to) the following:

Additional Details about Supported Frameworks

Mobile web and mobile apps

Appcues supports mobile web. Experiences are built to be responsive and will adjust as elements on your page move based on the browser size. 

Note: Reducing the width of a browser on a desktop will not classify it as a mobile browser. Mobile devices are identified based on whether the browser used is a mobile browser, such is the case for all handheld mobile devices, such as mobile phones, tablets, etc.

Appcues supports native mobile apps built for iOS, Android, and cross-platform frameworks like React Native, Flutter, and Ionic.

Single-page apps (SPAs) and front-end frameworks

Appcues supports SPAs and all common front-end frameworks (e.g. React, Angular, Ember, Vue, etc.) out-of-the-box and does not require any special engineering work. Simply implement our JavaScript code snippet or integrate it via Segment.com.

Appcues requires an initial page load to identify users and then polls regularly to check whether a flow should show based on changing criteria (page URL or user activity). Alternatively, you can choose to send page change updates to Appcues. This option is can be set during the installation.

There is no separate implementation work required for single-page applications.

Learn more about the different installation options

Multiple products and environments

You can use Appcues with different products or with different environments (with different domains).

To do so, simply install Appcues using your same unique code snippet across all these products and environments. You can then specify which Experience should show on which product/environment by configuring the settings within the Page Targeting section.

Any account-level styling and configurations for your Appcues account will apply across all these domains. This includes the admins on your account being able to access Experiences.

Please note that installing Appcues in multiple products comes with additional costs.

Learn more about managing domains and subdomains

Dynamic URLs and multiple subdomains

Appcues supports dynamic URLs and multiple subdomains (e.g. for your different customers) for your application.

You can use wildcard or regex matching to configure any step to a specific URL. You can also substitute any part of the URL with the specific user data, by using variables. This is akin to using merge tags to replace a part of a string with the specific content for that user.

You can use a similar approach to handle personalized subdomains. If you change your subdomains by customer name, then we encourage you to send this part of the URL as a company attribute.

Learn more about Regex

Learn more about personalization using merge tags

Learn how you can send user properties

iFrames

Appcues allows you to build Experiences across any iFrames you might have in your application.

To guarantee ideal performance, please ensure that the Appcues code snippet is implemented separately within each iFrame component. Having iFrames load content from the same subdomain as the top-level page makes the process more simple and seamless. Also, ensure that the iFrame element does not use the sandbox attribute

Understand how to enable Appcues to work across your iFrames

Other supported features

Anonymous users

To show Experiences to users who are not logged in to your product - and therefore not identified - you need to identify these users by using the Appcues.anonymous() call.

Know more about how to make Appcues work for anonymous users

Strict security standards

Appcues takes security very seriously and we seek to continually improve our systems with the most cutting-edge techniques to guard against any attacks or unauthorized access.

Appcues does not collect any user-entered text or information within form fields in your application. To support Appcues in delivering its Services, Appcues engages third party cloud service providers, such as Amazon Web Services (AWS). You can learn more about key vendors which process data on our behalf by visiting our Subservice Providers page. They allow Appcues to operate in a robust, fully multi-tenant infrastructure with the same reliability, performance, and security characteristics of their parent companies. Appcues keeps a current SOC-2 report on file for all subservice providers.

All of the application data collected by Appcues is transmitted over SSL, encrypted both in transit and at rest. You can read more about our Security Practices from our website.

Appcues is fully compliant with GDPR. You can read our full statement on GDPR compliance on our Privacy Policy from our website. We also have a standard DPA, including the Standard Contractual Clauses (SCCs), that is available to all customers. If you'd like to execute our standard DPA, please contact [email protected]. We store any data you send to us (including from events that you define within Appcues) but we’re not currently HIPAA certified. 

If your application contains a Content Security Policy (CSP) to limit which third-party code may be executed on the pages of your application, then you must whitelist our domains in order to enable Appcues to function correctly.

Know how to add Appcues to your CSP

Multilingual support (Localization)

Appcues supports multiple languages in two different ways:

1. Using our dedicated localization feature.
2. By manually duplicating Experiences for different languages and targeting them based on user properties (e.g. browser language).

We are working on improving our Localization feature soon. Feel free to leave feedback if this is important to you!

Learn more about how to work with different languages

Where can Experiences be shown?

Appcues supports all modern browsers, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge, for showing users product Experiences. You will access the Builder via a Chrome Extension in Google Chrome in order to build your Experiences.

Learn more about which browsers we support, as well as other special limitations

Note: If you think Appcues is not rendering correctly on any specific browser, please contact support so we can take a deeper look into the underlying issue.